How can we help?

Stations are self-service. Open the ScepterGrid app, tap Swap and scan the QR code on the station (or type its code). A door unlocks: put your battery in and close it. Once it passes its check, your card is charged and another door unlocks with a charged battery. Your receipt appears in the app.

Energy delivered in kWh, plus a battery access fee per swap unless your monthly plan covers it, plus VAT. Each receipt lists all three and the tariff version used.

The station keeps it locked in for inspection and logs an incident. You will not be charged for that swap; our support team will contact you about next steps.

You are charged the exact price once your returned battery passes its check, just before the new one is handed over. If you see a charge without a swap, contact support with the reference from the app and we will refund it.

You can ask us to access, correct or delete your personal data. See the privacy notice for how.